Middlesex Endoscopy Center, LLC does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex.
The facility provides free aids and services for disabilities as follows:
• Qualified sign language interpreters
• Written information in other formats (large print, electronic formats, etc)
The Center provides free language services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages
ATTENTION: Language assistance services, free of charge, are available to you. Call 860-343-1240.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800-343-1240.
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 860-343-1240.
Patients who believe that the facility has failed to provide these services may file a complaint with the either in person or by mail, fax or email.
Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
GRIEVANCE PROCEDURE
Please contact the following with any concerns or complaints related to your experience at the surgery center. Complaints are reviewed and acted upon as they are received.
Administrator:
Steven J. Bessette
410 Saybrook Road, Ste. 200
Middletown, CT 06457
860-343-1240 Phone
860-343-1250 Fax
The patient, family member, and visitor to the facility may contact the following if not satisfied with the outcome of their complaint:
Connecticut Department of Public Health
410 Capitol Avenue
Hartford, CT 06134-0308
1.800.509.7400
TTY 860.509.7179
Medicare Ombudsman
1-800-633-42273
www.medicare.gov/claims-and-appeals/index.html